What teams see
- Work waits between monitor delivered shipments and check pod status.
- Owners reconstruct status from Transport management system and Cloud storage.
Logistics
Proof-of-delivery collection
Missing proof-of-delivery documents delay billing and require repeated manual follow-up with drivers and carriers.
Business problem
Missing proof-of-delivery documents delay billing and require repeated manual follow-up with drivers and carriers.
Why it happens
- No shared state spans Transport management system, Cloud storage, Accounting platform.
- Decision and exception rules are applied inconsistently.
Why it becomes expensive
- Capacity is consumed by coordination and rework.
- Late exceptions weaken visibility and service quality.
Business outcomes
- Shorter archive evidence cycle
- Fewer handoff and missing-information exceptions
- Clear ownership from monitor delivered shipments to archive evidence
- Inspectable decisions and recovery
Measurable KPIs
- Turnaround time: Elapsed time from monitor delivered shipments to archive evidence.
- Manual intervention rate: Share of items needing a person outside defined review conditions.
- Exception age: Time unresolved exceptions remain without a completed action.
- Successful completion rate: Share of valid workflow items completing without terminal failure.
How the workflow works
- Monitor delivered shipments — Accept and identify the proof-of-delivery collection trigger. Transport management system
- Check POD status — Execute check pod status with validated sample data and an auditable result. Transport management system
- Request missing document — Execute request missing document with validated sample data and an auditable result. Cloud storage
- Receive POD — Execute receive pod with validated sample data and an auditable result. Accounting platform
- Validate shipment reference — Execute validate shipment reference with validated sample data and an auditable result. Transport management system
- Review mismatch — Execute review mismatch with validated sample data and an auditable result. SEIDO Review Queue
- Release billing — Execute release billing with validated sample data and an auditable result. Accounting platform
- Archive evidence — Execute archive evidence with validated sample data and an auditable result. Transport management system
- Audit and KPI update — Persist the execution outcome, audit facts and workflow measurement events. SEIDO execution store
Integrations and ownership
- Transport management system: Provide workflow input
- Cloud storage: Lookup and update context
- Accounting platform: Receive controlled outcome
Human responsibility: Logistics controller
Failure and recovery
Transport management system is temporarily unavailable.
Retry with capped exponential backoff; preserve the run and move it to the inspectable failure queue after the limit.
Required data for check pod status is malformed or missing.
Stop downstream actions and show the missing fields, source evidence and correction action to the named reviewer.
The trigger or provider event is delivered more than once.
Return the existing execution identified by the idempotency key and do not repeat downstream business actions.
The human decision expires before completion.
Escalate to the configured substitute, retain the original request and record both expiry and reassignment.
When not to build this
- Monthly volume is too low to justify integrating Transport management system, Cloud storage, Accounting platform.
- An existing configured platform already handles proof-of-delivery collection with adequate ownership and reporting.
- Reliable source data or supported API access is unavailable.
- No business owner has authority to define the decision and exception rules.
Related workflows
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