What teams see
- Work waits between collect supplier data and validate period.
- Owners reconstruct status from ERP platform and Database.
Procurement
Supplier performance workflow
Delivery, quality and service evidence sits in separate systems, so supplier deterioration is identified inconsistently.
Business problem
Delivery, quality and service evidence sits in separate systems, so supplier deterioration is identified inconsistently.
Why it happens
- No shared state spans ERP platform, Database, Microsoft Teams.
- Decision and exception rules are applied inconsistently.
Why it becomes expensive
- Capacity is consumed by coordination and rework.
- Late exceptions weaken visibility and service quality.
Business outcomes
- Shorter track improvement cycle
- Fewer handoff and missing-information exceptions
- Clear ownership from collect supplier data to track improvement
- Inspectable decisions and recovery
Measurable KPIs
- Turnaround time: Elapsed time from collect supplier data to track improvement.
- Manual intervention rate: Share of items needing a person outside defined review conditions.
- Exception age: Time unresolved exceptions remain without a completed action.
- Successful completion rate: Share of valid workflow items completing without terminal failure.
How the workflow works
- Collect supplier data — Accept and identify the supplier performance workflow trigger. ERP platform
- Validate period — Execute validate period with validated sample data and an auditable result. ERP platform
- Calculate scorecard — Execute calculate scorecard with validated sample data and an auditable result. Database
- Compare thresholds — Execute compare thresholds with validated sample data and an auditable result. Microsoft Teams
- Identify deterioration — Execute identify deterioration with validated sample data and an auditable result. ERP platform
- Request owner review — Execute request owner review with validated sample data and an auditable result. SEIDO Review Queue
- Open corrective action — Execute open corrective action with validated sample data and an auditable result. Microsoft Teams
- Track improvement — Execute track improvement with validated sample data and an auditable result. ERP platform
- Audit and KPI update — Persist the execution outcome, audit facts and workflow measurement events. SEIDO execution store
Integrations and ownership
- ERP platform: Provide workflow input
- Database: Lookup and update context
- Microsoft Teams: Receive controlled outcome
Human responsibility: Procurement manager
Failure and recovery
ERP platform is temporarily unavailable.
Retry with capped exponential backoff; preserve the run and move it to the inspectable failure queue after the limit.
Required data for validate period is malformed or missing.
Stop downstream actions and show the missing fields, source evidence and correction action to the named reviewer.
The trigger or provider event is delivered more than once.
Return the existing execution identified by the idempotency key and do not repeat downstream business actions.
The human decision expires before completion.
Escalate to the configured substitute, retain the original request and record both expiry and reassignment.
When not to build this
- Monthly volume is too low to justify integrating ERP platform, Database, Microsoft Teams.
- An existing configured platform already handles supplier performance workflow with adequate ownership and reporting.
- Reliable source data or supported API access is unavailable.
- No business owner has authority to define the decision and exception rules.
Related workflows
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