What teams see
- Work waits between agreement executed and collect tenant information.
- Owners reconstruct status from Property management system and Cloud storage.
Property Operations
Tenant onboarding
Tenant details, documents, access tasks and handover requirements are coordinated separately after agreement.
Business problem
Tenant details, documents, access tasks and handover requirements are coordinated separately after agreement.
Why it happens
- No shared state spans Property management system, Cloud storage, Microsoft 365.
- Decision and exception rules are applied inconsistently.
Why it becomes expensive
- Capacity is consumed by coordination and rework.
- Late exceptions weaken visibility and service quality.
Business outcomes
- Shorter complete tenant setup cycle
- Fewer handoff and missing-information exceptions
- Clear ownership from agreement executed to complete tenant setup
- Inspectable decisions and recovery
Measurable KPIs
- Turnaround time: Elapsed time from agreement executed to complete tenant setup.
- Manual intervention rate: Share of items needing a person outside defined review conditions.
- Exception age: Time unresolved exceptions remain without a completed action.
- Successful completion rate: Share of valid workflow items completing without terminal failure.
How the workflow works
- Agreement executed — Accept and identify the tenant onboarding trigger. Property management system
- Collect tenant information — Execute collect tenant information with validated sample data and an auditable result. Property management system
- Validate documents — Execute validate documents with validated sample data and an auditable result. Cloud storage
- Create access tasks — Execute create access tasks with validated sample data and an auditable result. Microsoft 365
- Schedule handover — Execute schedule handover with validated sample data and an auditable result. Property management system
- Track outstanding items — Execute track outstanding items with validated sample data and an auditable result. Cloud storage
- Property review — Execute property review with validated sample data and an auditable result. SEIDO Review Queue
- Complete tenant setup — Execute complete tenant setup with validated sample data and an auditable result. Property management system
- Audit and KPI update — Persist the execution outcome, audit facts and workflow measurement events. SEIDO execution store
Integrations and ownership
- Property management system: Provide workflow input
- Cloud storage: Lookup and update context
- Microsoft 365: Receive controlled outcome
Human responsibility: Property manager
Failure and recovery
Property management system is temporarily unavailable.
Retry with capped exponential backoff; preserve the run and move it to the inspectable failure queue after the limit.
Required data for collect tenant information is malformed or missing.
Stop downstream actions and show the missing fields, source evidence and correction action to the named reviewer.
The trigger or provider event is delivered more than once.
Return the existing execution identified by the idempotency key and do not repeat downstream business actions.
The human decision expires before completion.
Escalate to the configured substitute, retain the original request and record both expiry and reassignment.
When not to build this
- Monthly volume is too low to justify integrating Property management system, Cloud storage, Microsoft 365.
- An existing configured platform already handles tenant onboarding with adequate ownership and reporting.
- Reliable source data or supported API access is unavailable.
- No business owner has authority to define the decision and exception rules.
Related workflows
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